Refund policy

Texas Coral Ranch Return Policy

Live Products (Phytoplankton, Copepods, Live Foods)
Due to the perishable nature of live products, these items are not eligible for returns. If a live product arrives damaged or compromised due to packaging or shipping issues, please contact us within 24 hours of delivery with photos of the product and packaging. If the issue is determined to be caused by packaging failure or product defect, we will replace the product or issue a refund at no additional cost.

Frozen Foods
Frozen foods cannot be returned once delivered. If a frozen product arrives damaged due to packaging failure, please contact us within 24 hours with photos and we will review the situation and arrange a replacement or refund if appropriate.

Equipment & Non-Perishable Products
Defective equipment may be exchanged or refunded. Items must be reported within 7 days of delivery.

Unopened supplements and unused equipment may be returned within 14 days of delivery. For voluntary returns (such as ordering the wrong item), the customer may be responsible for return shipping.

Shipping Issues
Shipping delays caused by carriers or weather conditions are outside our control, but we will work with customers whenever possible to help resolve issues.

For assistance please contact:
support@texascoralranch.com