Shipping policy

Shipping Policy

Order Processing

Most orders are processed within one to two business days. Orders placed on weekends or holidays will normally be processed on the next business day.

Live cultures and frozen foods follow the shipping schedule below. Supplements, equipment, and other nonperishable products may ship throughout the normal business week.

Shipping Schedule

Live cultures and frozen foods normally ship Monday through Wednesday. This reduces the risk of time-sensitive packages sitting in a carrier facility over the weekend.

Orders should be placed by Tuesday at 5:00 PM Central Time to ship that week. Orders placed after the cutoff will normally ship the following Monday. If inventory, weather, or another issue affects the shipping date, we will contact you.

Live Cultures

Live phytoplankton, copepods, and other live cultures require 2-Day shipping. Faster paid shipping may be available at checkout.

If an order qualifies for free shipping, the free option covers the eligible standard service shown at checkout. Free shipping does not include free Next Day delivery.

Customers are responsible for providing a correct delivery address, selecting the required shipping method, monitoring tracking, and receiving the package promptly.

Extreme heat, freezing temperatures, storms, and other unsafe conditions can affect live products. We may delay an order when conditions create an unreasonable risk. If you are concerned about the weather at your destination, contact us before ordering.

Frozen Products

Frozen foods require 2-Day shipping. Faster paid shipping may be available at checkout.

Frozen orders are packed with ice and insulation based on the order size and expected conditions. A frozen product may arrive slightly softened while still cold. If it is still cold, flatten the package and place it in the freezer promptly.

If a frozen product arrives warm, damaged, or severely compromised, contact us within 24 hours of delivery. Include your order number and clear photographs of the product, shipping box, insulation, ice packs, and shipping label. Keep the product and packaging until we have reviewed the claim.

Packaging and Carrier Delays

We carefully pack time-sensitive orders for transit, but carrier delays, routing problems, severe weather, and mishandling can occur outside our direct control.

If your package is delayed or arrives with a problem, contact us as soon as possible. We will review the tracking information, packaging, shipping method, weather, and condition of the product. Approved claims may be resolved with a replacement, store credit, or refund depending on the circumstances.

Customer Responsibility

Customers are responsible for entering a complete and accurate address and making arrangements to receive the package promptly.

Live phytoplankton should be refrigerated after delivery. Copepods should be added to the aquarium promptly and should not be refrigerated. Frozen food should be placed in the freezer promptly.

Orders sent to an incorrect address, refused deliveries, unattended packages, failure to use the required shipping method, or failure to provide requested documentation may not qualify for replacement or refund.

Contact

If you are unsure which shipping option is appropriate, contact us before placing your order.

Email: support@texascoralranch.com

Phone: 936-286-4350