Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Schedule
Live cultures are only shipped on **Monday, Tuesday, and early Wednesday mornings** to reduce the risk of extended transit times over weekends. Orders must be placed by Tuesday at 5 PM Central to ship that week. Orders placed after that cutoff will ship the following Monday.
All other products, including frozen foods, supplements, and equipment, typically ship within **1–2 business days**.
Live Cultures (Phytoplankton, Copepods, etc.)
Customers must select **2-Day shipping** when purchasing live cultures. Live products are perishable and require timely delivery.
Customers are responsible for ensuring weather conditions in their area are safe for live delivery. Extreme temperatures such as freezing conditions or excessive heat may damage live cultures.
If an incorrect shipping method is selected or unsafe weather conditions are present at the destination, Texas Coral Ranch cannot guarantee the condition of live products upon arrival.
Frozen Products
Frozen foods must be shipped using **Next Day delivery** to maintain product quality. Orders that do not select the correct shipping speed may arrive thawed and will not be eligible for replacement.
All frozen orders are carefully packed with ice packs and insulation to guarantee freshness. Your order may arrive slightly softened from shipping — simply flatten the pack and refreeze before use.
If your order is delayed during shipping, please contact us as soon as possible and we will help you resolve the situation.
Packaging & Carrier Responsibility
Texas Coral Ranch is not responsible for shipping delays, damage, or mishandling caused by shipping carriers. However, we understand that things happen — if you experience a carrier-related issue, please reach out to us as soon as possible. We will make every attempt to make things right and may offer a replacement or store credit at our discretion.
Customer Responsibility
Customers are responsible for selecting the correct shipping option and ensuring someone is available to receive the package promptly.
If you are unsure which shipping option is appropriate for your order, please contact us before placing your order and we will be happy to assist.
Contact
support@texascoralranch.com
936-286-4350